Have a question? We're happy to help! Browse our most common questions below or reach out to us directly.
Frequently Asked Questions
How do I return an item?
Returns can be requested within 7 days of delivery for store credit. Items must be unused, unworn, and in original condition with all tags and packaging. Customers are responsible for return shipping costs.
Please contact us before sending anything back — returns sent without prior authorization may not be accepted.
View Full Return & Store Credit Policy →
How long does shipping take?
Orders are typically processed within 1–2 business days. Estimated delivery times are provided at checkout by the carrier and are not guaranteed. We currently ship within the United States only.
My order arrived damaged or incorrect — what do I do?
We're so sorry to hear that! Please contact us as soon as possible after delivery with your order number and photos showing the issue. Verified damaged, defective, or incorrect items will be handled separately and may qualify for a replacement or refund to your original payment method.
What payment methods do you accept?
We accept all major credit and debit cards. Payments are processed securely through Shopify.
Can I cancel or change my order?
Please contact us as soon as possible if you need to make a change. Once an order has been processed or shipped, we may not be able to modify it.
How do I care for my bag?
To keep your AMATA bag looking its best, store it in its dust bag when not in use, avoid exposure to moisture and direct sunlight, and clean gently with a soft dry cloth.
Still Have Questions?
We'd love to hear from you! Reach out through our Contact page and we'll get back to you as soon as possible.