Shipping policy

AMATA Shipping Policy

Thank you for shopping with AMATA. We work to process and ship orders as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, package size, weight, shipping destination, and available carrier services.

Some lightweight items may qualify for a flat-rate Standard Shipping option.

Estimated Delivery Times

Estimated delivery dates shown at checkout are provided by the shipping carrier and are not guaranteed.

Once an order has been handed to the carrier, delivery timing may be affected by weather, carrier delays, holidays, or other circumstances outside of AMATA’s control.

Tracking

When tracking is available, customers will receive tracking information after the order has shipped.

Please allow time for the carrier to scan and activate the tracking number.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

AMATA is not responsible for delays, returned packages, or delivery issues caused by an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delayed Packages

If your tracking shows unusual delays or a delivery issue, please contact us so we can help review the shipment.

If a package is marked delivered by the carrier but cannot be located, customers should first check with household members, neighbors, building management, and the carrier.

Carrier delivery scans and claim procedures may be required before a resolution can be provided.

Damaged Packages or Merchandise

If your order arrives damaged, please contact AMATA as soon as possible after delivery and include your order number and photographs of the package and affected merchandise.

Please retain all packaging materials while the issue is being reviewed.

Domestic Shipping

AMATA currently ships within the United States.

International shipping is not currently available unless specifically offered at checkout.

Shipping Charges and Returns

Original shipping charges are non-refundable for preference or change-of-mind returns.

For verified damaged, defective, or incorrect merchandise caused by an AMATA error, applicable return or replacement shipping will be handled according to our Return & Store Credit Policy.

By placing an order with AMATA, you agree to this Shipping Policy.